FAQ

Returns & Exchanges

Can I exchange an item if I bought the wrong size?

Yes! We accept exchanges within 7 days of receiving your order. To exchange, please return the item and place a new order for the correct size. Items must be in original condition — unworn, unwashed, with tags attached and in original packaging.

Who pays for exchange shipping?

Here's how exchange shipping works:

  • Customer-initiated exchanges (e.g. wrong size ordered): Customer bears the return shipping cost to us. We will cover the shipping cost to send the exchanged item back to you.
  • Our error (e.g. wrong item sent, defective item): We will bear both the return shipping and the redelivery shipping at no cost to you.

If you're unsure, just WhatsApp us and we'll sort it out for you!

How do I start a return or exchange?

WhatsApp us +601165315755 with your order number and reason for return. We'll guide you through the process. Send your item to:

Chio SS2, 88 Jalan SS 2/55, SS2, 47300 Petaling Jaya, Selangor

What items are not eligible for return?

The following items cannot be returned or exchanged:

  • Sale items
  • Custom or personalized items
  • Personal care goods
  • Gift cards

What condition must items be in for a return?

Items must be unworn, unused, with original tags attached and in original packaging. A receipt or proof of purchase is required.

Sizing

How do I find the right size?

We recommend checking the size chart on each product page before ordering. If you're between sizes, we suggest sizing up for a more comfortable fit.

Do your clothes run true to size?

Most of our pieces run true to size. Each product page includes specific measurements — please refer to those for the most accurate fit guidance. When in doubt, feel free to WhatsApp us!

Payment

What payment methods do you accept?

We accept major credit/debit cards, online banking (FPX), and other payment methods available at checkout.

Is it safe to pay online?

Yes, absolutely. Our checkout is secured with SSL encryption and powered by trusted payment infrastructure.

How do I use a discount code?

Enter your discount code in the "Discount code" field at checkout and click Apply. The discount will be reflected in your order total before payment.

Can I combine discount codes?

Only one discount code can be applied per order unless stated otherwise in the promotion.

Stock & Pre-orders

Will out-of-stock items be restocked?

Some popular items do get restocked! Follow us on Instagram @chio.com.my or WhatsApp us to check on a specific item.

Do you offer pre-orders?

Yes, we do offer pre-orders on selected items. Pre-order details including estimated delivery dates will be stated on the product page.

Orders

Can I cancel or change my order after placing it?

Please contact us as soon as possible via WhatsApp +6011 6531 5755. We'll do our best to accommodate changes before the order is processed.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use it to track your parcel with the respective courier.

Shipping

How long does delivery take?

Typically it will be delivered within 2 to 3 working days within Malaysia. Please refer to our shipping policy for estimated delivery times. For order updates, feel free to reach out to us.

Do you ship internationally?

Please WhatsApp us at +6011 6531 5755 to enquire about international shipping options.

Care Instructions

How do I care for my clothes?

Care instructions vary by fabric and style. Please refer to the care label on your garment or the product description on the product page for specific guidance.

Contact Us

Still have questions? We're happy to help!