Shipping policy

Shipping Policy

Order Processing All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a notification with tracking details once your order has been shipped.

Shipping Rates & Delivery We ship to Malaysia and Singapore. Shipping rates are calculated based on your location and order details — please proceed to checkout to view the exact shipping rate applicable to your order.

Estimated Delivery Times Delivery times may vary depending on your location and courier availability. You will be notified of any significant delays.

Order Tracking Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Questions? For any shipping enquiries, feel free to contact us via:

  • WhatsApp: +60 11-6531 5755
  • Instagram: @chio.com.my
  • Email: hello@chio.com.my