Refund policy
Return & Refund Policy
We have a 7-day exchange/return policy for Malaysia orders, and a 30-day exchange/return policy for Singapore orders. This means you have 7 days (Malaysia) or 30 days (Singapore) after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return or exchange, or for any questions, please contact us via:
- WhatsApp: +60 11-6531 5755
- Instagram: @chio.com.my
- Email: hello@chio.com.my
Returns will need to be sent to the following address: Chio SS2, 88 Jalan SS 2/55, SS2, 47300 Petaling Jaya, Selangor
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges We offer direct exchanges — no need to repurchase separately. Simply contact us via any of the methods above and we'll arrange the replacement item for you directly.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.